Agent32 - Call Center Agent 5.0

Agent32 – Call Center Agent is a lightweight, voice-first desktop app that gives call center agents everything they need to handle calls, capture context, and close cases—fast. Designed for speed, clarity, and low system overhead, it streamlines everyday tasks so agents can focus on customers, not tools.

Key features:

• Unified call controls: answer, hold, transfer, conference, and wrap-up in a single, clean panel
• Smart screen pop: instantly displays caller details, past interactions, and relevant notes
• Guided workflows: customizable scripts, prompts, and knowledge links to reduce handle time
• Dispositions and wrap-up: quick codes, timers, and notes to keep records consistent
• Presence and status: one-click Ready/Not Ready states with reason codes
• Queue visibility: see waiting calls, priorities, and personal KPIs at a glance
• Keyboard-first efficiency: hotkeys and shortcuts for rapid navigation without the mouse
• CRM and CTI friendly: works alongside common CRMs, SIP softphones, and CTI connectors
• Compliance helpers: pause/resume recording cues and optional sensitive-data masking prompts
• Personal metrics: live handle time, after-call work, and adherence indicators for self-coaching

Why teams choose Agent32:

• Fast and reliable on modest hardware
• Minimal training curve with a clear, uncluttered interface
• Easy to tailor with configurable fields, layouts, and scripts
• Reduces average handle time while improving data quality and customer experience

Agent32 is ideal for support, service, and outbound teams that need a focused, dependable agent desktop without the bloat.

Agent32 - Call Center Agent is developed by WBE AG. The most popular version of this product among our users is 5.0.